After Sales

How it Works

Welcome to Bedstory’s self-service page for processing warranty requests and making inquiries. All Bedstory warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Bedstory purchase may have caused.

Please note this page is for purchases made through this website or the BedstoryDirect store on sites such as eBay and Amazon. For purchases made through Bedstory’s authorized resellers, please contact them directly.

All products purchased from Bedstory come with a hassle-free warranty. You can verify the warranty period with our customer service team in the body of your message.If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.

Thank you in advance for all of the information you provide; we know your time is valuable.


Choose your purchase channel *
Order Details
Order Number *
Product Name *
Product SKU
SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)
Upload Proof of Purchase(Maximum 10MB)

Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

Receipt must be clear and show the purchase date and product name.

Issue Details
Problem Description
Upload Proof of Purchase(Maximum 10MB)
Contact Information
Contact Name
Email Address *
Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)
Zip Code
Full detailed address
Phone Number
Product added to wishlist
Product added to compare.

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