After Sales

How it Works

Thanks again for choosing our products. This page is for processing warranty requests and making inquiries. You can reach out to us by this page when you have issues with your product, or to help resolve any other issues you’re experiencing. We apologize for any inconvenience your BedStory purchase may have caused.

Please note that this page is for purchases made through this website or the BedStoryOfficial stores on sites such as Amazon and eBay. For purchases made through BedStory’s authorized resellers, please contact them directly.

All BedStory products come with a warranty, you can contact our customer service. If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and we will help you resolve the issue as soon as possible.

Thank you for your precious time in advance for all the information you’ve provided


Choose your purchase channel *
Order Details
Order Number *
Product Name *
Product SKU
SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)
Upload Proof of Purchase(Maximum 10MB)

Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

Receipt must be clear and show the purchase date and product name.

Issue Details
Problem Description
Upload Proof of Purchase(Maximum 10MB)
Contact Information
Contact Name
Email Address *
Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)
Zip Code
Full detailed address
Phone Number
Product added to compare.