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FAQs
Mattress Info
What kind of foam is used in the mattress?
We use a combination of proprietary memory foams and responsive foams to create a universally comfortable feel with a top layer of memory foam, a second and third layer of convoluted foam that adds just the right amount of bounce and support. We decided to use memory foam as the top comfort layer because it provides greater pressure relief, more conforming support and provides superior spinal alignment which is paramount to helping your body recover. Memory foam also significantly reduces motion transfer, meaning you won’t be disturbing your partner during sleep.
Will it disturb my partner when I get in/out the bed?
No! We use 2.5 inches Pure Memory Foam as the top layer, it significantly reduces motion transfer, the edge is just as sturdy as the rest of the bed even when you get in/out of bed, meaning you won’t be disturbing your partner during sleep.
Does this mattress "sleep hot"?
No! The mattress cover is made of knit fabric, which absorbs moisture, dries quickly, and helps the body breathe. Inside the mattress, the 7 inches Convoluted Foam keeps the air flowing, ensures sleeping in a thermal comfort zone.
How to measure your mattress?
Please follow the steps as follows:
1. Place a hard edge ruler at the bottom edge of mattress.
2. Measure to the highest point.
3. Include the height of the pillow top, foam pad or any area that the encasing needs to zip around.
How often should you change your mattress?
It's generally recommended to replace a mattress every 7-10 years, depending on the quality of the mattress and how well it has been maintained. Here are some signs that it may be time to replace your mattress:
1. Sagging: If you notice a visible sag or indentation in the middle of the mattress or around the edges, it may be time to replace it.
2. Pain and discomfort: If you wake up feeling stiff, sore, or achy, or if you have trouble sleeping through the night, it may be a sign that your mattress is no longer providing adequate support.
3. Allergies or asthma: If you have allergies or asthma, a buildup of dust mites, pet dander, or other allergens in an old mattress can trigger symptoms.
4. Visible wear and tear: If the mattress cover is torn or stained, or if the coils or springs are protruding through the fabric, it's a clear sign that the mattress is no longer in good condition.
5. Age: As mentioned earlier, mattresses typically last between 7-10 years, and older mattresses may not provide adequate support or comfort.
1. Sagging: If you notice a visible sag or indentation in the middle of the mattress or around the edges, it may be time to replace it.
2. Pain and discomfort: If you wake up feeling stiff, sore, or achy, or if you have trouble sleeping through the night, it may be a sign that your mattress is no longer providing adequate support.
3. Allergies or asthma: If you have allergies or asthma, a buildup of dust mites, pet dander, or other allergens in an old mattress can trigger symptoms.
4. Visible wear and tear: If the mattress cover is torn or stained, or if the coils or springs are protruding through the fabric, it's a clear sign that the mattress is no longer in good condition.
5. Age: As mentioned earlier, mattresses typically last between 7-10 years, and older mattresses may not provide adequate support or comfort.
What type of mattress is good for back pain?
For back pain, you want to purchase a mattress that is soft and can alleviate your pressure points. Therefore, a pillow top, box top, and smooth top might be the best options.
What is the difference between Euro top and Pillow top mattresses?
The truth is that a euro top is a type of pillow top mattress; however, unlike a pillow top that has a collapsed inter-stitching point between the comforting layer and the base layer, the euro top has well-distinct layers with a flat-sided comfort layer, as opposed to been collapsed.
Another difference is the material used in the comfort layer; with a euro top, foam or a fiber filling is used. However, with a pillow top, the comfort layer is composed of either wool or cotton, giving it a soft feel.
Finally, the stitching of the comfort layer is different. With a pillow top, the tufts of the comfort layer are well-spaced (about 4-5 inches apart), whiles with a euro top, the tufts are closers, giving it a tighter feel.
Can mattresses be rolled up?
Some mattresses can be rolled up, and some manufacturers even deliver new mattresses this way for ease of transport. However, it does depend on the type of mattress, with innerspring mattresses not really practical for rolling up as the springs themselves can be damaged. However, a gel memory foam mattress, some hybrid mattress types, and latex mattresses can be rolled up without harm.
However, we do not suggest you to put it away compressed for too long, although there are customers open and use the mattress after 6 month even 1 year, but the recovery speed will be very slower, so there will still be some impact on the rebound. In terms of the properties of spring, the spring will gradually lose its elasticity when the spring is pressed for a long time.
How to clean urine from mattress?
Please don't worry. Follow the steps below to resolve this issue:
1. Start by blotting the stain with a clean, absorbent cloth to remove as much of the excess urine as possible. Be sure to blot the stain, rather than rubbing it, to avoid spreading it or pushing it deeper into the mattress.
2. Mix a solution of warm water and a mild laundry detergent, and use a clean, damp cloth to gently scrub the stain. Be sure to use a gentle, circular motion, and avoid scrubbing too hard, as this can damage the mattress or spread the stain.
3. After scrubbing the stain, use a clean, damp cloth to remove any remaining detergent or soap. Be sure to rinse the cloth frequently to avoid spreading the stain.
4. To remove any lingering odors, you can sprinkle baking soda over the stain and let it sit for several hours. After the baking soda has had time to work, vacuum it up using a handheld vacuum or a soft-bristled brush.
5. Finally, allow the mattress to air dry completely before using it again.
It's important to act quickly when trying to remove urine from a mattress, as the longer the stain is allowed to sit, the harder it will be to remove.
1. Start by blotting the stain with a clean, absorbent cloth to remove as much of the excess urine as possible. Be sure to blot the stain, rather than rubbing it, to avoid spreading it or pushing it deeper into the mattress.
2. Mix a solution of warm water and a mild laundry detergent, and use a clean, damp cloth to gently scrub the stain. Be sure to use a gentle, circular motion, and avoid scrubbing too hard, as this can damage the mattress or spread the stain.
3. After scrubbing the stain, use a clean, damp cloth to remove any remaining detergent or soap. Be sure to rinse the cloth frequently to avoid spreading the stain.
4. To remove any lingering odors, you can sprinkle baking soda over the stain and let it sit for several hours. After the baking soda has had time to work, vacuum it up using a handheld vacuum or a soft-bristled brush.
5. Finally, allow the mattress to air dry completely before using it again.
It's important to act quickly when trying to remove urine from a mattress, as the longer the stain is allowed to sit, the harder it will be to remove.
What are the key factors to consider when choosing a mattress?
Choosing the right mattress can significantly impact the quality of your sleep and overall health. Here are some key factors to consider when choosing a mattress:
1. Firmness: The firmness level of a mattress is a personal preference, but generally, a mattress should be supportive enough to keep your spine aligned while also being comfortable enough to relieve pressure points. Most mattresses come in a range of firmness levels from soft to firm.
2. Sleeping position: Your preferred sleeping position can also affect the type of mattress that's right for you. For example, side sleepers may benefit from a softer mattress to relieve pressure on the hips and shoulders, while back or stomach sleepers may need a firmer mattress for proper support.
3. Material: The type of material used in the mattress can impact its comfort, durability, and price. Common materials include innerspring coils, memory foam, latex foam, and hybrid combinations.
4. Size: The size of the mattress should be appropriate for the size of the bed frame and the number of sleepers. Common sizes include twin, full, queen, and king.
5. Budget: Mattresses can range in price from a few hundred dollars to several thousand, so it's important to determine a budget and stick to it. Keep in mind that a higher price doesn't always mean better quality.
By considering these factors, you can choose a mattress that fits your sleep preferences, lifestyle, and budget. It's also a good idea to test out the mattress in person before making a purchase, if possible.
1. Firmness: The firmness level of a mattress is a personal preference, but generally, a mattress should be supportive enough to keep your spine aligned while also being comfortable enough to relieve pressure points. Most mattresses come in a range of firmness levels from soft to firm.
2. Sleeping position: Your preferred sleeping position can also affect the type of mattress that's right for you. For example, side sleepers may benefit from a softer mattress to relieve pressure on the hips and shoulders, while back or stomach sleepers may need a firmer mattress for proper support.
3. Material: The type of material used in the mattress can impact its comfort, durability, and price. Common materials include innerspring coils, memory foam, latex foam, and hybrid combinations.
4. Size: The size of the mattress should be appropriate for the size of the bed frame and the number of sleepers. Common sizes include twin, full, queen, and king.
5. Budget: Mattresses can range in price from a few hundred dollars to several thousand, so it's important to determine a budget and stick to it. Keep in mind that a higher price doesn't always mean better quality.
By considering these factors, you can choose a mattress that fits your sleep preferences, lifestyle, and budget. It's also a good idea to test out the mattress in person before making a purchase, if possible.
What is the best way to clean and maintain a mattress?
Regular cleaning and maintenance can help extend the lifespan of a mattress and ensure a comfortable and healthy sleeping environment. Here are some tips on how to clean and maintain a mattress:
1. Vacuum the mattress: Use a vacuum cleaner with an upholstery attachment to remove dust, dirt, and debris from the surface of the mattress. Pay special attention to the seams, edges, and crevices.
2. Spot clean stains: If there are any stains on the mattress, spot clean them using a mild detergent and water solution. Be sure to use a small amount of water and blot the area dry with a clean cloth.
3. Use a mattress protector: A waterproof and breathable mattress protector can help prevent stains, spills, and dust mites from penetrating the mattress. It's also easier to clean a mattress protector than the actual mattress.
4. Rotate the mattress: Rotate the mattress every 3-6 months to ensure even wear and tear. This can help prevent sagging and prolong the life of the mattress.
5. Avoid jumping on the bed: Jumping on the bed can damage the springs and foam in the mattress, leading to premature wear and tear.
6. Don't eat or drink in bed: Eating or drinking in bed can lead to spills and stains, and attract pests like bed bugs and ants.
7. Air out the mattress: Open the windows and let fresh air circulate around the mattress to reduce odors and moisture.
By following these simple steps, you can keep your mattress clean, fresh, and comfortable for years to come.
1. Vacuum the mattress: Use a vacuum cleaner with an upholstery attachment to remove dust, dirt, and debris from the surface of the mattress. Pay special attention to the seams, edges, and crevices.
2. Spot clean stains: If there are any stains on the mattress, spot clean them using a mild detergent and water solution. Be sure to use a small amount of water and blot the area dry with a clean cloth.
3. Use a mattress protector: A waterproof and breathable mattress protector can help prevent stains, spills, and dust mites from penetrating the mattress. It's also easier to clean a mattress protector than the actual mattress.
4. Rotate the mattress: Rotate the mattress every 3-6 months to ensure even wear and tear. This can help prevent sagging and prolong the life of the mattress.
5. Avoid jumping on the bed: Jumping on the bed can damage the springs and foam in the mattress, leading to premature wear and tear.
6. Don't eat or drink in bed: Eating or drinking in bed can lead to spills and stains, and attract pests like bed bugs and ants.
7. Air out the mattress: Open the windows and let fresh air circulate around the mattress to reduce odors and moisture.
By following these simple steps, you can keep your mattress clean, fresh, and comfortable for years to come.
Topper Info
Why do we need mattress topper
There are several reasons why we might choose to use a mattress topper. Some of the most common reasons are included as follows:
To make an older, less comfortable mattress more comfortable: Over time, mattresses can become less comfortable and supportive, and a mattress topper can help to make an older mattress more comfortable and enjoyable to sleep on.
To add extra support or cushioning to a newer mattress: Some people find that their new mattress is too firm or too soft for their preferences, and a mattress topper can help to add the right amount of support or cushioning to make the mattress more comfortable.
To improve the quality of your sleep: A good mattress topper can help to improve the quality of your sleep by providing the right level of support and comfort for your body. This can help to reduce tossing and turning.
Overall, a mattress topper can help to improve the comfort and support of your mattress, leading to better sleep and a more enjoyable experience.
To make an older, less comfortable mattress more comfortable: Over time, mattresses can become less comfortable and supportive, and a mattress topper can help to make an older mattress more comfortable and enjoyable to sleep on.
To add extra support or cushioning to a newer mattress: Some people find that their new mattress is too firm or too soft for their preferences, and a mattress topper can help to add the right amount of support or cushioning to make the mattress more comfortable.
To improve the quality of your sleep: A good mattress topper can help to improve the quality of your sleep by providing the right level of support and comfort for your body. This can help to reduce tossing and turning.
Overall, a mattress topper can help to improve the comfort and support of your mattress, leading to better sleep and a more enjoyable experience.
What is the difference between a mattress pad and a mattress topper?
A mattress pad is a thin layer of padding that is placed on top of a mattress to protect it and provide a little extra comfort. It is typically made from materials such as down alternative fill, polyester, or a blend of both.
A mattress topper, on the other hand, is a thicker and more substantial layer of padding that is placed on top of a mattress to provide additional comfort and support. It is typically made from materials such as memory foam, or latex, and it is available in a variety of thicknesses and firmness levels to suit different preferences and needs.
Overall, the main difference between a mattress pad and a mattress topper is the level of comfort and support they provide. A mattress pad is a thin, protective layer that provides a little extra cushioning, while a mattress topper is a thicker, more substantial layer that can significantly improve the comfort and support of your mattress.
A mattress topper, on the other hand, is a thicker and more substantial layer of padding that is placed on top of a mattress to provide additional comfort and support. It is typically made from materials such as memory foam, or latex, and it is available in a variety of thicknesses and firmness levels to suit different preferences and needs.
Overall, the main difference between a mattress pad and a mattress topper is the level of comfort and support they provide. A mattress pad is a thin, protective layer that provides a little extra cushioning, while a mattress topper is a thicker, more substantial layer that can significantly improve the comfort and support of your mattress.
Why do foam mattress toppers turn yellow?
When we sweat, or simply due to the oils on our body, that all end up collecting on the foam mattress toppers. Enough of this will cause the foam mattress toppers to turn yellow over time. In addition, the foam itself may oxidize over time, and that aging can also make the foam mattress toppers turn yellow.
Can you wash a mattress topper in the washing machine?
It depends on the material of the mattress topper. If the mattress topper is made from down or polyester, then yes, it can be machine-washed. But, of course, it needs to fit in the washing machine, and if it does, it's best to use the gentle setting. You also only want to use a mild cleaning detergent.
If you've got a memory foam mattress topper, then you will not be able to use a washing machine as it will end up being broken apart by the machine. Once that happens, it's not really possible to fix it, which means getting a replacement.
If you've got a memory foam mattress topper, then you will not be able to use a washing machine as it will end up being broken apart by the machine. Once that happens, it's not really possible to fix it, which means getting a replacement.
How long does a mattress topper last?
The lifespan of a mattress topper will depend on the quality of the material, frequency of use, and how well it is maintained. Generally, a good quality mattress topper can last anywhere from 3-5 years or longer with proper care. However, there are a few signs that it might be time to replace your mattress topper:
1. Visible signs of wear and tear: If you notice any rips, tears, or other damage to the mattress topper, it may be time to replace it.
2. Loss of support: If your mattress topper has lost its ability to provide the support and comfort you need, it's time to replace it.
3. Bad odor: If your mattress topper has a bad smell that doesn't go away with cleaning, it may be time to replace it.
4. Allergies or skin irritations: If you develop allergies or skin irritations that coincide with the use of your mattress topper, it's time to replace it.
Ultimately, it's important to replace your mattress topper when it is no longer providing the support and comfort you need for a good night's sleep. If you're unsure whether it's time to replace your mattress topper, you can always consult with a sleep expert or mattress retailer for guidance.
1. Visible signs of wear and tear: If you notice any rips, tears, or other damage to the mattress topper, it may be time to replace it.
2. Loss of support: If your mattress topper has lost its ability to provide the support and comfort you need, it's time to replace it.
3. Bad odor: If your mattress topper has a bad smell that doesn't go away with cleaning, it may be time to replace it.
4. Allergies or skin irritations: If you develop allergies or skin irritations that coincide with the use of your mattress topper, it's time to replace it.
Ultimately, it's important to replace your mattress topper when it is no longer providing the support and comfort you need for a good night's sleep. If you're unsure whether it's time to replace your mattress topper, you can always consult with a sleep expert or mattress retailer for guidance.
How to store mattress toppers?
To store a mattress topper, you can follow these steps:
Start by making sure the topper is clean and completely dry. Then roll it up tightly and secure it with a bungee cord or other type of strap. This will help to keep it compact and prevent it from unrolling or becoming damaged during storage.
If the topper is made from a material that is susceptible to damage from moisture, such as memory foam or latex, consider placing it in a plastic storage bag to protect it from moisture.
Finally, store the topper in a cool, dry place, suc as a closet or attic, as long as they are not subject to extreme temperatures or moisture.
Start by making sure the topper is clean and completely dry. Then roll it up tightly and secure it with a bungee cord or other type of strap. This will help to keep it compact and prevent it from unrolling or becoming damaged during storage.
If the topper is made from a material that is susceptible to damage from moisture, such as memory foam or latex, consider placing it in a plastic storage bag to protect it from moisture.
Finally, store the topper in a cool, dry place, suc as a closet or attic, as long as they are not subject to extreme temperatures or moisture.
Pillow Info
Do I need to fluff the pillow after unboxing?
Yes, you do need to fluff the pillow! In fact, it’s best to fluff it often (daily, if possible) to keep your pillow looking and feeling fresh. We designed it to be easily revived with a quick fluff. While most pillows are filled with batting or garnetted fiber that tends to bunch or clump, each fiber cluster in the Bedstory pillow is individually blown into it. This advanced process keeps the fill from bunching and also allows it to be easily rejuvenated. If you neglect to fluff regularly, your pillow may compress and flatten over time, but it will always bounce back with a little love.
Is it possible to adjust the height of my pillow?
Yes, if you choose our Cool and Warm Reversible Pillow, it comes with a small foam bag, so removable outer cover allows you to adjust the loft of your pillow by adding or removing pieces of shredded memory foam to get the thickness you desire.
Why is it called Cool and Warm Reversible Pillow?
The Cool and Warm Reversible Pillow adopt two kinds of materials on pillowcase to serve you all year round. One side is cooling fabric to keep you cool and refreshing on summer nights, and the other side is soft long flannelette to warm you up quickly on winter nights, you just need to flip it over as season changes.
How often to replace pillows?
Here are some signs that it may be time to replace your pillow:
1. It's more than 2 years old: Pillows should be replaced every 2 years, as they accumulate dust mites, dirt, and oils from your body over time.
2. It's lumpy or misshapen: If your pillow is no longer providing adequate support and has become lumpy or misshapen, it's time to replace it.
3. It's discolored or stained: If your pillow has become discolored or stained, it may be a sign that it's time to replace it. Even if the stains are not visible, pillows can harbor bacteria and mold over time, which can be harmful to your health.
4. It's causing allergies or asthma symptoms: If you have allergies or asthma, your pillow can be a major source of irritants. If you notice that your symptoms are worse when you're sleeping, it may be time to replace your pillow.
5. You wake up with neck or shoulder pain: If you wake up with neck or shoulder pain, it could be a sign that your pillow is no longer providing adequate support. It's important to choose a pillow that matches your sleeping position and provides proper support for your neck and spine.
Ultimately, the lifespan of a pillow depends on several factors, including its quality, materials, and usage. Pay attention to how your pillow feels and looks over time, and replace it when it starts to show signs of wear and tear.
1. It's more than 2 years old: Pillows should be replaced every 2 years, as they accumulate dust mites, dirt, and oils from your body over time.
2. It's lumpy or misshapen: If your pillow is no longer providing adequate support and has become lumpy or misshapen, it's time to replace it.
3. It's discolored or stained: If your pillow has become discolored or stained, it may be a sign that it's time to replace it. Even if the stains are not visible, pillows can harbor bacteria and mold over time, which can be harmful to your health.
4. It's causing allergies or asthma symptoms: If you have allergies or asthma, your pillow can be a major source of irritants. If you notice that your symptoms are worse when you're sleeping, it may be time to replace your pillow.
5. You wake up with neck or shoulder pain: If you wake up with neck or shoulder pain, it could be a sign that your pillow is no longer providing adequate support. It's important to choose a pillow that matches your sleeping position and provides proper support for your neck and spine.
Ultimately, the lifespan of a pillow depends on several factors, including its quality, materials, and usage. Pay attention to how your pillow feels and looks over time, and replace it when it starts to show signs of wear and tear.
How do I choose the right pillow for my sleeping position?
Choosing the right pillow for your sleeping position is important to ensure proper support and alignment of your neck and spine. Here are some tips on how to choose the right pillow for your sleeping position:
1. Side sleepers: If you sleep on your side, you'll want a pillow that is firm and provides adequate support for your head and neck. Look for pillows that are high loft (thick), to keep your head and neck in a neutral position. A contoured or shaped pillow can also help to provide additional support for your neck and shoulders.
2. Back sleepers: If you sleep on your back, you'll want a pillow that is medium-firm and not too high loft. A pillow that is too thick can push your head forward and cause strain on your neck. Look for a pillow that supports the natural curve of your neck and spine.
3. Stomach sleepers: If you sleep on your stomach, you'll want a pillow that is soft and low loft. A pillow that is too thick can strain your neck and cause discomfort. Consider using a thin pillow or no pillow at all to keep your neck in a neutral position.
4. Combination sleepers: If you tend to change positions throughout the night, look for a pillow that is versatile and can provide support in multiple positions. A shredded memory foam pillow or a down pillow that can be adjusted can be a good choice for combination sleepers.
In addition to your sleeping position, consider any pain or discomfort you experience during sleep. If you have neck or shoulder pain, look for a pillow that provides adequate support for those areas. And if you have allergies or sensitivities, consider a hypoallergenic pillow. Ultimately, the best pillow for you will depend on your individual needs and preferences.
1. Side sleepers: If you sleep on your side, you'll want a pillow that is firm and provides adequate support for your head and neck. Look for pillows that are high loft (thick), to keep your head and neck in a neutral position. A contoured or shaped pillow can also help to provide additional support for your neck and shoulders.
2. Back sleepers: If you sleep on your back, you'll want a pillow that is medium-firm and not too high loft. A pillow that is too thick can push your head forward and cause strain on your neck. Look for a pillow that supports the natural curve of your neck and spine.
3. Stomach sleepers: If you sleep on your stomach, you'll want a pillow that is soft and low loft. A pillow that is too thick can strain your neck and cause discomfort. Consider using a thin pillow or no pillow at all to keep your neck in a neutral position.
4. Combination sleepers: If you tend to change positions throughout the night, look for a pillow that is versatile and can provide support in multiple positions. A shredded memory foam pillow or a down pillow that can be adjusted can be a good choice for combination sleepers.
In addition to your sleeping position, consider any pain or discomfort you experience during sleep. If you have neck or shoulder pain, look for a pillow that provides adequate support for those areas. And if you have allergies or sensitivities, consider a hypoallergenic pillow. Ultimately, the best pillow for you will depend on your individual needs and preferences.
BedStory Limited Warranty
Read before opening
This product arrives very tightly packed. Unwrap and allow 48 to 72 hours for this product to return to its original shape.
How long does the Warranty Coverage last?
This Warranty for your new BedStory® mattress lasts for 10 years from the date of purchase.
How to get service?
If you have any questions or concerns about your mattress or mattress warranty, please contact service@bedstory.com.
When The Limited Warranty Is Valid?
(1) You must be the original purchaser.
(2) Provide a copy of the original purchase receipt, proof of purchase date and purchase price.
(3) You must comply with care instructions.
(4) Pay the applicable replacement fee and shipping and handling fee.
(5) This warranty is valid from the date of your original purchase; it will NOT be renewed or extended if you receive a replacement.
(2) Provide a copy of the original purchase receipt, proof of purchase date and purchase price.
(3) You must comply with care instructions.
(4) Pay the applicable replacement fee and shipping and handling fee.
(5) This warranty is valid from the date of your original purchase; it will NOT be renewed or extended if you receive a replacement.
This Limited Warranty does Not Cover:
(1) Structural damage from using an improper bed frame.
(2) Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
(3) Physical abuse or damage to the structure and cover material of the foundation, including but not limited to, burns, cuts, tears, or liquid damage.
(4) Misuse or improper maintenance.
(5) Alteration or repair by unauthorized representatives.
(6) Damage resulting from transit or handling.
(7) Vermin infestations.
(8) Normal wear and tear.
(9) Minor imperfections such as slight cosmetic flaws. (10) Allergies or sensitivities to fabrics or materials.
(2) Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
(3) Physical abuse or damage to the structure and cover material of the foundation, including but not limited to, burns, cuts, tears, or liquid damage.
(4) Misuse or improper maintenance.
(5) Alteration or repair by unauthorized representatives.
(6) Damage resulting from transit or handling.
(7) Vermin infestations.
(8) Normal wear and tear.
(9) Minor imperfections such as slight cosmetic flaws. (10) Allergies or sensitivities to fabrics or materials.
Shipping ＆ Return
When can I expect to receive my BedStory products?
Our products typically ship out of their respective facilities 1-2 business days after you place your order and then take between 1-5 business days in transit to arrive at your door. To streamline production, different products may ship from different facilities, meaning multi-product shipments may not always arrive together. Once your product ships, you’ll receive a shipping confirmation email with a tracking number. And the products you order will be sent from our warehouse 4101 W 42nd Pl, Chicago, IL.
Do I pay for shipping?
Shipping is on us – we wouldn't have it any other way!
Returns
You will be refunded for the cost of the mattress, topper (less any discounts) once the mattress or topper is removed from your home. Please email us at service@bedstory.com to initiate a return. If you paid online, your refund may take 1-3 business days to appear on your account.